Tell us about a conversation you couldn’t help but overhear and wish you hadn’t.
Working in mental health nursing from the age of 18, I learnt quickly how to focus on a room full of conversations. My active listening skills allow me to pick up on things I need to know, allowing me to intercept and redirect conversations if necessary. Despite the many and varied conversation I have listened to in over 30 years I have never overheard something I wish I hadn’t. I have however heard many conversations that my active listening skills have changed the outcome for.
My listening skills use more information than just the words the other person is speaking. I add
Look at other person
Include body language
Stop talking
Trust
Empathy
Notice the environment